You may have already posted some articles on digg.com or on your blog which have started a lot of comments, sometimes comments are precious insights but others it’s a bit hard to answer to some very hostile and rude comments.
This is a short list which will help you to quickly resolve these situations without going mad and loosing your time:
1. Verbal attackers do not necessarily want to hurt you, so COOL DOWN.
2. Hold on a moment before answering (most of the time the attacker just wants your attention).
3. Don’t leap to a conclusion until you have finished to read the comment entirely (do not stop reading because you think that the argument is false).
4. Don’t set you up as a victim this would just reward the attacker.
5. Talk in platitudes, talk in generalities and don’t fight back as it would only allow keeping the altercation going worse.
If you liked this article don’t forget to 
